Dealer FAQs

How am I notified when there is a new listed car for sale?

Notifications matching your vehicle preferences will come by email. All listings for sale will be displayed in the Marketplace of your MotorTango account.

Can I see all the listed cars, not just the ones selected with my preferences?

Yes, you can see all the active car listings by clicking on the Marketplace tab.

How much time do I have to submit an offer?

Each car listing will display the time remaining to submit an offer.

How long is the offer time?

The default is 30 days. We may adjust this as the service is rolled out. The offer time is displayed with each listing.

How do I know these are actual cars for sale?

MotorTango verifies all sellers before their listings are activated.

Does the seller have to sell their car?

No, he/she/they do not.

How do I know if the seller selected my offer?

You will be notified by MotorTango in an email that your offer has been accepted and receive the seller’s contact information. This is also displayed in your dashboard.

How much time do I have to contact the seller if my offer is accepted?

You have 24 hours to contact the seller and make arrangements for inspection and pickup.

How long do I have to complete the transaction?

You have five calendar days to complete the transaction with the seller.

Do I have the opportunity to inspect the car?

Yes, we encourage you to fully inspect the car when you meet the seller for pickup.

What if the car is not in the condition stated on MotorTango?

If the car is not materially as represented, you can negotiate with the Seller for a new price or cancel the transaction.

How does the seller get paid?

You pay the seller directly, handle the title, pay off any liens and collect and remit sales tax.

How does MotorTango get its fee?

MotorTango charges you, the dealer, a marketing fee for every completed sale.  Submit the final purchase price in your dealer dashboard within 24 hours of completion and we will charge our fee to your credit card on file.

Dealer Fee Schedule

How does payment authorization work?

Stripe is our credit card processor. When a Dealer makes an offer, a $1 authorization charge may appear on their credit card. This charge will reverse and disappear from the Dealer’s account in up to 7 days. Stripe uses this temporary charge to verify that a credit card is valid.

When a Dealer makes an offer, Stripe shall authorize payment of the MotorTango fee to guarantee funds are available. This authorization will be valid for up to 7 days and the charge may show as pending in the Dealer's account.  When a Seller accepts the Dealer's offer, the MotorTango fee will be charged to the Dealer's credit card.  If the Dealer's offer is not accepted, the initial Stripe authorization will cancel out within the initial 7 days from the offer.

If the actual purchase price is less than my offer price, will the MotorTango fee be reduced?

No, the fee is based on the accepted offer price.

Will the seller know the name of my dealership before accepting an offer?

No, the seller only sees your offer price and city.

How much does it cost to buy a car through MotorTango?

MotorTango only charges a fee if you purchase a car.  It is free to set up your account, view listings and submit offers.  Plus, there are no monthly fees.

Dealer Fee Schedule

How does the seller set the price?

MotorTango provides the seller with several valuations based on recent market data. This market data is also displayed with the listing you receive. It is adjusted for condition and mileage.  However, the ultimate price-setting decision is up to the seller.

Will the seller pick the highest offer?

That’s really up to the seller. The seller may not pick the highest offer. Other factors could include your dealership’s proximity or how soon the offer is received. The seller can accept an offer at any time, including before the listing ends. Getting offers in as early as possible is highly recommended.

If the seller picks my offer, what notification does the seller receive?

The seller will receive your dealership and contact information and will expect to be contacted within 24 hours of their accepted offer.

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